FAQs

FAQs

Shipping


Can I change or return my order?

Of course, as long as the products are in perfect condition and new. In case they have a factory defect you can also return them without problem. Even so, we recommend you to take a look at our Shipping and Returns section.

How long does it take for my package to arrive?

It depends on the type of shipment you have selected and the delivery address. You can solve your doubts by clicking here.

Can I place an order for a gift?

There is nothing we like more than a gift, so of course! In addition, you can add to your order our special gift packaging, with a gold printed bag and a postcard. You can totally dedicate the gift to that special person.

Could I cancel my purchase once the order is placed?

We know that sometimes the doubts stalk us and we want you to be completely sure of your purchase one. You will have 12 hours since you made the purchase to be able to cancel it.

You just have to write to hola@laurissi.com to complete the process.

Is it safe to buy on laurissi.com?

Absolutely yes. We use all Internet security standards. In fact, our payment system is completely secure and we will never know your bank card details.

Online Shop


Do you sell in physical stores or can I visit you to see your products?

At the moment we do not sell in physical stores, but we do participate in different fairs, markets and pop up stores. If you want to know when we can meet in person, subscribe to our newsletter or follow us on Instagram.

Where can I find the information about the sizes?

Here you have all the information about our sizes.

Do your products have a guarantee?

Of course! All our jewels have a 2 year warranty, so you can replace or repair your part in case of manufacturing defect.

We also have our exclusive repair service for misuse or maintenance of gold-plated parts. We want your jewel to be always like the first day. Write us an email to hola@laurissi.com and we will inform you of all the details.

Others


I have a store and I would like to sell your products would it be possible?

At the moment we do not have in mind to sell to other stores or brands, but if you have any nice proposal you can contact us at hola@laurissi.com We promise to answer you!